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Home/Help/Payments & Fees

Payments & Fees

5 articles

All articles Orders & Refunds Payments & Fees Selling on Luma Your Account Handmade Standards

When a shopper disputes a paymentA chargeback is a shopper asking their bank to reverse a payment. Here’s what happens to the money, who answers the bank, and when we cover the fee.5 min Platform fees explainedHow Luma Market’s fees work for makers: what’s deducted, what isn’t, and how your money reaches your bank.2 min Setting up your payment accountWhat to check on the payment provider’s form before you submit, including which industry to pick and the phone number switch.4 min When you get paidYour money is released as soon as your shopper confirms the order arrived. Here’s what happens either side of that, and the one thing that speeds it up.4 min Where your payments are managedThere’s no second dashboard to log into. Your sales, payouts and fee invoices all live in Luma. Here’s which money questions come to us, and which only the provider can answer.3 min