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Luma Market Ltd is registered in England and Wales, company number 17253777. Registered office address in our Terms & Conditions.

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Home/Help

How can we help?

Answers to the things people ask us most. If yours isn’t here, write to us and one of us will reply.

Start here

What counts as handmadeLuma Market’s handmade policy: what’s allowed, what isn’t, and how we check.5 min Getting started as a makerHow to open your shop, build your first listing, and get everything in place to publish.5 min

All articles

For shoppers2

If something you bought isn’t safe3 min Our reviews policy5 min

For makers16

Getting found on Luma4 min Getting started as a maker5 min Pausing or closing your shop5 min Platform fees explained2 min Publishing your first listing7 min Responding to an issue as a maker7 min Running your shop day to day4 min Sending a return label2 min Setting up postage and delivery4 min Setting up your payment account4 min Setting your returns policy4 min What’s coming next2 min When a shopper disputes a payment5 min When you get paid4 min Where your payments are managed3 min Your responsibilities as a maker8 min

Everyone7

Deleting your account3 min How we expect people to treat each other on Luma3 min Intellectual property and copying4 min Prohibited items6 min Reporting a listing3 min Reporting content and complaining about a decision3 min What counts as handmade5 min

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